Welcome to our new online home

FAQ

  • Fill out the details on the returns form (on the back of your invoice), including whether you would like a refund or an exchange. Click here to download a copy of our returns form.

    We understand the importance of choosing the right item to make your home warm & cosy, so our policy lets you bring back any Wallace Cotton product in its original condition for an exchange or full refund in the same manner that you paid within 30 days with proof of purchase if you are not 100% satisfied.

  • We understand the importance of choosing the right item to make your home warm & cosy, so our policy lets you bring back any Wallace Cotton product in its original condition for an exchange or full refund in the same manner that you paid within 30 days with proof of purchase if you are not 100% satisfied.

    Please note: There are no returns or refunds on sale items. There are no refunds on samples or seconds purchased from our Outlet Store. For hygiene reasons there is no return or exchange on down and feather products.

  • Yes you can. Our shop assistants can refund or exchange your online purchase. Have your account details or invoice number handy as proof of purchase for a quick exchange.

    We understand the importance of choosing the right item to make your home warm & cosy, so our policy lets you bring back any Wallace Cotton product in its original condition for an exchange or full refund in the same manner that you paid within 30 days with proof of purchase if you are not 100% satisfied.

  • All furniture pieces sold are a final sale and cannot be returned for a refund or credit for change of mind, so please choose carefully. In the instance that your item is faulty please contact our Customer Service team directly to discuss further.