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Receive complimentary home delivery on orders over $100
Shop our Winter Sale – 10-40% Off Storewide* from 29th June to 17th July Read More

FAQ

  • Items purchased instore or online during a 20% off sale are eligible for a full refund, an exchange to items of equivalent value or a store credit.

    PLEASE NOTE:

    • Returns must be made to us in original condition with packaging intact and within 30 days of original purchase.
    • You must provide proof of purchase with an original Wallace Cotton receipt, through your purchase being recorded in our loyalty programme or provide a relevant bank statement.
    • Where the exchange of a product is less than you originally paid, a store credit will be issued to you for the difference. You will have 12 months to use the store credit.
    • Refunds will be issued to your credit, debit or eftpos card as we do not refund purchases with cash.
  • Please note for hygiene reasons we cannot accept returns or exchanges on duvet inners, pillow inners and mattress toppers, so please choose carefully.

  • Wallace Cotton Returns

    2-4 Parkway Drive

    Rosedale

    Auckland 0632

  • Click here to download a copy of our returns form.

  • We understand the importance of choosing the perfect pieces to create a beautiful and comfortable home. If the item you purchased wasn’t right once you received your delivery, we can help you with our straightforward returns and exchange policy.

    Most online purchases made through our Wallace Cotton website, including 20% off storewide sale and promotion products are eligible for a full refund.

    Outlet items, items purchased from the Sale page of our website or permanently marked down products are not eligible for a refund. These items can be exchanged for products of an equivalent value or returned for a store credit only.

    Fill out the details on the returns form (on the back of your invoice), including whether you would like a refund or an exchange. Click here to download a copy of our returns form.

    PLEASE NOTE:

    • Returns must be made to us in original condition with packaging intact and within 30 days of receipt.
    • Online purchases can be returned by mail using our returns form or taken to one of our stores.
    • Refunds will be issued to your credit, debit or eftpos card as we do not refund purchases with cash.
  • We understand the importance of choosing the perfect pieces to create a beautiful and comfortable home. If the item you purchased wasn’t right once you got it home, we can help you with our straightforward returns and exchange policy.

    • Returns must be made to us in original condition with packaging intact and within 30 days of original purchase.
    • You must provide proof of purchase with an original Wallace Cotton receipt, through your purchase being recorded in our loyalty programme or provide a relevant bank statement.
    • Refunds will be issued to your credit, debit or eftpos card as we do not refund purchases with cash.
    • Where the exchange of a product is less than you originally paid, a store credit will be issued to you for the difference. You will have 12 months to use the store credit.

    REFUND AND EXCHANGE CLARIFICATIONS

    Products purchased instore at permanently marked down prices and from our Outlet Store

    There are no refunds on items purchased instore that have been permanently marked down, eg: clearance items or product purchased from our outlet store. These products can be exchanged for another item, if returned in original condition with all packaging and proof of purchase. Store credit can also be offered.

    Products purchased instore during a promotion period

    From time to time, we have promotions where our products may be sold at a reduced price for a limited time, eg: 20% off storewide sale. Items purchased instore during these promotions can be returned for a full refund, exchange or store credit if the products are returned unused and in a re-saleable condition.

    Duvet Inners, Mattress Toppers and Pillows

    For hygiene reasons we cannot accept returns or exchanges on duvet inners, pillow inners and mattress toppers, so please choose carefully.

    Faulty Items

    Faulty items will be exchanged or refunded within a reasonable timeframe, with proof of purchase as above.

  • Yes you can. Our friendly retail teams can *refund or exchange your online purchase. Have your account details or invoice number handy as proof of purchase for a quick exchange.

    We understand the importance of choosing the perfect pieces to create a beautiful and comfortable home. If the item you purchased wasn’t right once you received your delivery, we can help you with our straightforward returns and exchange policy.

    • Returns must be made to us in original condition with packaging intact and within 30 days of original purchase.
    • You must provide proof of purchase with an original Wallace Cotton receipt, through your purchase being recorded in our loyalty programme or provide a relevant bank statement.
    • Refunds will be issued to your credit, debit or eftpos card as we do not refund purchases with cash.
    • Where the exchange of a product is less than you originally paid, a store credit will be issued to you for the difference. You will have 12 months to use the store credit.

    *Outlet, permanently marked down products or products purchased from the ‘Sale’ page on our website are eligible for an exchange or a store credit but not a full refund.

  • All furniture pieces sold are a final sale and cannot be returned for a refund or credit for change of mind, so please choose carefully. In the instance that your item is faulty please contact our Customer Service team directly to discuss further.