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FAQ

  • On all pre-order product pages we list an estimated arrival date, this is specific for each individual pre-order product and is also communicated in your pre-order confirmation email.

  • No, at this stage pre-order is only available online.

  • You can expect to receive two emails from us in regards to your pre-order.

    1. Pre-order confirmation email: You will receive this as soon as your order is placed.

    2. Order dispatch email: You will receive this as soon as your items have arrived into our warehouse and have been dispatched by our team.

  • Please contact us with your order number if you would like an update on your pre-order status.

  • To ensure there is no delay in dispatching your current season item, we do not permit our online shopping cart to mix pre-order and current season products at checkout.

  • To ensure there is no delay in dispatching your orders we do not permit our online shopping cart to add multiple different pre-order items at checkout.

  • Yes! If you are ordering multiples of the same pre-order style you can process through our checkout.

  • No worries at all, please contact us with your order number and our team will be able to process a refund for you.

  • Yes, we require 100% payment at the time of purchase for all pre-order products.

  • Our returns online returns policy remains the same for pre-order items, read more here.