Returns & Exchanges
We understand the importance of choosing the perfect pieces to create a beautiful and comfortable home. If the item you purchased wasn't right once you got it home, we can help you with our straightforward returns and exchange policy. Most products, including those purchased during promotional periods, are eligible for a full refund.
- Returns must be made to us in original condition with packaging intact and within 30 days of original purchase.
- You must provide proof of purchase with an original Wallace Cotton receipt, or through your purchase being recorded
in our loyalty programme or provide a relevant bank statement. - Refunds will be issued in the same manner that you paid. We do not refund purchases with cash.
- Where the exchange of a product is less than you originally paid, a store credit will be issued to you for the difference. You will have 12 months to use the store credit.
Download the returns form.
REFUND AND EXCHANGE CLARIFICATIONS
Products purchased in-store at permanently marked down prices and from our Outlet Store
There are no refunds on items purchased in-store that have been permanently marked down, eg: clearance items or product purchased from our outlet store. These products can be exchanged for another item, if returned in original condition with all packaging and proof of purchase. Store credit can also be offered.
Products purchased in-store during a promotion period
From time to time, we have promotions where our products may be sold at a reduced price for a limited time, eg: 20% off storewide sale. Items purchased in-store during these promotions can be returned for a full refund, exchange or store credit if the products are returned unused and in a re-saleable condition.
Duvet Inners, Mattress Toppers and Pillows
For hygiene reasons we cannot accept returns or exchanges on duvet inners, pillow inners and mattress toppers, so
please choose carefully.
FauIty Items
Fauity items will be exchanged or refunded within a reasonable timeframe, with proof of purchase as above.
Returns Address
Wallace Cotton Returns
2-4 Parkway Drive
Rosedale
Auckland 0632
Returns & Exchanges FAQs
Am I able to return items that were purchased from the Outlet, or permanently marked down?
There are no refunds on items purchased in-store that have been permanently marked down, eg: clearance items or product purchased from our outlet store. These products can be exchanged for another item, if returned in original condition with all packaging and proof of purchase. Store credit can also be offered.
Am I able to return items that were purchased that were part of a promotion?
From time to time, we have promotions where our products may be sold at a reduced price for a limited time, eg: 20% off storewide sale. Items purchased during these promotions can be returned for a full refund, exchange or store credit if the products are returned unused and in a re-saleable condition.
Can I return duvet inners, mattress toppers or pillows?
For hygiene reasons we cannot accept returns or exchanges on duvet inners, pillow inners and mattress toppers, so please choose carefully.
What can I do if my item is faulty?
Faulty items will be exchanged or refunded within a reasonable timeframe, with proof of purchase as above.
Can I return my online order to one of your stores?
Yes you can. Our friendly retail teams can refund* or exchange your online purchase. Have your account details or invoice number handy as proof of purchase for a quick exchange
Can I return my furniture purchase for a refund or credit if I change my mind?
All furniture pieces sold are a final sale and cannot be returned for a refund or credit for change of mind, so please choose carefully. In the instance that your item is faulty please contact our Customer Service team directly to discuss further.