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Receive complimentary home delivery on orders over $100
Due to severe weather conditions in Auckland, we’re currently experiencing delays with courier deliveries.

FAQ

  • How to use Afterpay online?

    Simply select Afterpay at checkout and you'll be redirected to their site to confirm your purchase. After this, you will automatically return to our site and your order will be processed. Please be patient when you get redirected back and do not refresh the page until the order has gone through successfully.

    You will receive a confirmation from Afterpay, separately to the Wallace Cotton confirmation, and you will be able to keep an eye on your payment schedule directly via the Afterpay website.

    How to use Afterpay in-store?

    Afterpay is available in-store at all our locations around New Zealand.

    The Afterpay in-store process starts from your mobile phone and takes under 2 minutes to create an account. If you are already an Afterpay customer, simply download the App and sign in.

    How do Afterpay refunds work?

    If you placed your order using Afterpay, when we process a refund for that order, we notify Afterpay of the amount to be refunded, which is then processed by Afterpay. The refund amount is taken off the last payments first. If at least one payment has been made in relation to your purchase, and the refunded amount is greater than the amount outstanding, the difference between these amounts will be refunded to the credit/debit card that is linked to your Afterpay account.

    Click here for more information regarding Afterpay refunds.

  • We accept the following credit cards: Visa, MasterCard.

    We also accept American Express cards from New Zealand customers.
    Cards are processed by our secure online payment provider, DPS.

  • How to Use LayBuy:

    1. For online shopping, simply select Pay by LayBuy at checkout and follow instructions from there.
    2. Returning customers only need to confirm the order to complete the purchase.
    3. New customers can sign up at checkout and start using LayBuy straight away.
    4. Your order is processed immediately and your payment schedule is established.
    5. One sixth of the total purchase value is paid at point of sale. The balance is split over 5 further weekly automatic payments from the date of original purchase.

    LayBuy is available to use in our retail stores too. Our friendly team can help you complete your purchase using LayBuy.