Welcome to our new online home

FAQ

  • We offer FREE shipping on all orders over $100. (NZ and Australia only. Excludes furniture & over-sized items)

    Orders are processed according to the country for delivery.

    Please note: New Zealand orders are processed in NZ dollars, Australian orders in AUS dollars and International orders in US dollars.

    Our standard delivery fee is NZ$8.

    Your order will be delivered via courier.

    Please allow 3-5 working days for delivery.

    All orders can be delivered to rural addresses and PO Boxes.

  • We offer FREE shipping on all orders over $100.

    All orders will be delivered using NZ Post to the address in your order. You'll receive an email with your order number and parcel tracking information when your order has been sent. You can track your parcel on the NZ Post website.

    Our standard delivery fee is AU$10.

    Prices are not a direct currency conversion as a portion of the courier cost is allowed for in the product price.

    Standard delivery times using Australia Post are as follows:

    NSW, QLD, ACT: 2-6 business days
    VIC, WA: 3-6 business days
    SA, TAS: 4-9 business days
    NT: 5-9 business days

    Any additional customs clearance fee’s, duty or taxes are payable by the receiver.

    Shipments over NZD1000 require a formal export entry which costs $36.50
    They then require an import customs clearance if sales are over AUD1000 which is billed back to you for a charge of $185.00

    For PO BOX addresses, delivery will be made by Australia Post and may take up to 10 working days.

  • All products are charged in US Dollars at the prices shown on this website. This includes orders being placed in New Zealand but are being sent internationally.

    Delivery fee is US$15 per order and will be delivered by your local postal network.

    Please note that orders may incur import charges, duty and tax, to be paid by the recipient in the country of delivery.
  • You can choose to have your order delivered to your nearest Wallace Cotton store for collection.

    When should your order arrive instore for pickup?

    All orders will be ready for pick up within 1-3 business days from when the order was first placed.


    Collection of order:
    You will receive either a phone call or a text once your order has reached the desired store to confirm that it is ready to be collected.

    Please provide your order confirmation email upon pickup.

  • Our pick and packing system is quick and efficient but as it is automated please make sure you have selected the right address before payment is made. If you act quickly, you can redirect your parcel delivery to another address as long as it hasn't left the depot with NZ Posts 'Manage my Parcel' service. Click the link here to redirect your parcel.

  • Yes, you can call any of our stores and purchase over the phone with your credit card. Shipping is free with orders over $100. You can find our store contact details.

  • If you have more than one product in your order they may be sent in separate parcels if they have been sourced from our warehouse or from one of our store locations. Our online customers can purchase all available stock in our system however some items may only be available in one of our stores and sold out elsewhere. There is no extra delivery charge for different items being delivered at different times.