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FAQ

  • Cotton Club is a loyalty programme run by Wallace Cotton. Refer to our Cotton Club page to learn more and to join our loyalty programme.

    Loyalty points are earned on full priced purchases only, in-store and online.

    You must be signed into your Cotton Club account while shopping online to ensure points are recorded at time of purchase.

    1 point is earned for every $1 spent on full priced items, in-store and online.

    Points expire 24 months after purchase date.

    Reach 500 points to receive a $50 Cotton Club voucher.

    Cotton Club loyalty vouchers expire 6 months from date of issue.

    Cotton Club vouchers can be redeemed in-store and online.

    No loyalty points are awarded for purchases of Starship products, furniture, sale or discounted items.


    OTHER POINTS TO NOTE:

    Check your points balance and voucher status online by signing into your Cotton Club account. Click on ‘my details’ at the top right corner to view points balance and voucher status.

    If you were a member of our previous loyalty programme, your full priced purchase history will be automatically transferred to your new Cotton Club account; sign in using your same email and password to view your points balance.

    To receive a birthday voucher, enter your date of birth and email address correctly into your Cotton Club account. On your birthday, you’ll receive an email notification that your account has been issued with a birthday voucher which can be spent in-store or online.

    Birthday vouchers expire one month after the date of issue.

  • Sign into your Cotton Club account and click on ‘my details’ at the top right corner. Here you can see your points status, and the amount needed to be spent to receive your next $50 loyalty voucher.