Choose your country or region to shop online and see content specific to your location

  • Australia Australia
  • New Zealand New Zealand
  • International International
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  • Yes, you can, log into your account and click on ‘my details’ on the top right corner and you will see your store credit loaded. You will then have the option of using it when you reach the checkout section.

  • Australia: 1800 173 694

    If you are calling from outside Australia please phone us on +64 9 480 8575

  • You can contact us via the chat service on our website (please note, this service only operates during standard work hours) or call us on 0800 222 122 and we can manually reset or change your password for you.

  • Whenever an order has been processed successfully you should receive at least 2 emails; an order confirmation (including your invoice) and a dispatch notification. If you have not received these emails, a couple of things may have happened:

    • The emails may have ended up in your spam folder
    • The emails may have been stopped by the spam filter from your email provider
    • Your email address may have been entered incorrectly
    • The order or the transaction may have failed, thus not completing the order

    Please check your spam folder first. Check your bank account to see if a payment was made, but please be aware that this may not be a real-time accurate overview, depending on the payment method you've used.

    You are also able to view all of your relevant customer information including invoices and latest transactions when you are signed-in and click on 'My Details' located top right corner.

    Feel free to contact our customer service team for any further assistance or confirmation on your order. 0800 222 122