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  • Australia Australia
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Welcome to our new online home

FAQ

  • How to use Afterpay online?

    Simply select Afterpay at checkout and you will be redirected to their site to confirm your purchase. After this, you will automatically return to our site and your order will be processed. Please be patient when you get redirected back and do not refresh the page until the order has gone through successfully.

    You will receive a confirmation from Afterpay, separately to the Wallace Cotton confirmation, and you will be able to keep an eye on your payment schedule directly via the Afterpay website.

    How to use Afterpay in-store?

    Afterpay is available in-store at all our locations around New Zealand

    The Afterpay in-store process starts from your mobile phone and takes under 2 minutes to create an account. If you are already an Afterpay customer, simply download the App and sign in.

    How does Afterpay refunds work?

    If you placed your order using Afterpay, when we process a refund for that order, we notify Afterpay of the amounts to be refunded, which is then processed on their end. The refund amounts are taken off the last payments first. If at least one payment has been made in relation to your purchase, and the refunded amount is greater than the amount outstanding, the difference between these amounts will be refunded to the credit/debit card that is linked to your Afterpay account.

    Click here for more information regarding Afterpay refunds.

  • We accept the following credit cards: Visa, MasterCard.

    We also accept American Express cards from New Zealand customers.
    Cards are processed by our secure online payment provider, DPS.

  • Please submit payment to one of the following accounts, and put your name and/or order number as reference:

    New Zealand: BNZ 020278 0217909 000
    Australia: BSB 08-2001 Acct # 799691489 Swift NATAAU3302S

  • How to Use Laybuy:

    1. Simply select Pay by Laybuy at checkout.
    2. Returning customers only need to confirm the order to complete the purchase.
    3. New customers can sign up at checkout and start using Laybuy today.
    4. Your order is processed immediately and your payment schedule is established.

    5. Only a sixth is due today and the rest is split over 5 weekly automatic payments on the day of the original purchase.