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Receive complimentary home delivery on orders over $100
Shop our Winter Sale – 10-40% Off Storewide* from 29th June to 17th July Read More

FAQ

  • Please note for hygiene reasons we cannot accept returns or exchanges on duvet inners, pillow inners and mattress toppers, so please choose carefully.

  • Wallace Cotton c/o Kerry Logistics

    11 Adventure Place

    Caringbah

    NSW 2229

  • Click here to download a copy of our returns form.

  • We understand the importance of choosing the perfect pieces to create a beautiful and comfortable home. If the item you purchased wasn’t right once you received your delivery, we can help you with our straightforward returns and exchange policy.

    All online purchases made through our Wallace Cotton website, including sale promotions, are eligible for a full refund. Items can be returned for a refund, exchanged for other items to an equivalent value or returned for store credit.

    Items purchased from our Sale page are not eligible for a refund. These items can be exchanged for products of an equivalent value or a store credit.

    PLEASE NOTE:

    • Returns must be made to us in original condition with packaging intact and within 30 days of receipt.
    • Refunds will be issued in the same manner that you paid. We do not refund purchases with cash