As our bed linen is made to fit NZ beds, please use our helpful size guides to find the best fit for your bed. From Single to Queen size, NZ beds are the same as Australian beds. However, for an Australian King size bed, we recommend purchasing our Super King bed linen. For an Australian Super King bed, we recommend purchasing our Californian King bed linen. If you are unsure, measure your bed and compare to our Fitted Sheet dimensions for an accurate guide to the best bed size.
On all pre-order product pages we list an estimated arrival date, this is specific for each individual pre-order product and is also communicated in your pre-order confirmation email.
No, at this stage pre-order is only available online.
You can expect to receive two emails from us in regards to your pre-order.
1. Pre-order confirmation email, you will receive this as soon as your order is place.
2. Order dispatch email, you will receive this as soon as your items have arrived and have been dispatched by our team
Please contact us with your order number if you would like an update on your pre-order status.
To provide the best experience for you and to ensure there is no delay in dispatching your current season item we do not allow online orders to mix pre-order and current season products at checkout.
To provide the best experience for you and to ensure there is no delay in dispatching your orders we do not allow mixed pre-order items at checkout.
Yes! If you are ordering multiples of the same pre-order style you can process through our checkout.
No worries at all, please contact us with your order number and our team will be able to process a refund for you.
Yes, we require 100% payment at the time of purchase for all pre-order products.
Our returns online returns policy remains the same for pre-order items, read more here.
Yes, you can, log into your account and click on ‘my details’ on the top right corner and you will see your store credit loaded. You will then have the option of using it when you reach the checkout section.
Log into your account and click on ‘my details’ on the top right corner. Here you can see your rewards credit status which is the amount needed to be spent to receive your $50 credit.
You can contact us via the chat service on our website (please note, this service only operates during standard work hours) or call us on 0800 222 122 and we can manually reset or change your password for you.
Whenever an order has been processed successfully you should receive at least 2 emails; an order confirmation (including your invoice) and a dispatch notification. If you have not received these emails, a couple of things may have happened:
- The emails may have ended up in your spam folder
- The emails may have been stopped by the spam filter from your email provider
- Your email address may have been entered incorrectly
- The order or the transaction may have failed, thus not completing the order
Please check your spam folder first. Check your bank account to see if a payment was made, but please be aware that this may not be a real-time accurate overview, depending on the payment method you've used.
You are also able to view all of your relevant customer information including invoices and latest transactions when you are signed-in and click on 'My Details' located top right corner.
Feel free to contact our customer service team for any further assistance or confirmation on your order. 0800 222 122
We love our laundry bags as much as our customers do, but unfortunately, we can only provide them on full-priced items.
No loyalty points are awarded for purchases of Starship products, furniture, sale or discounted items.
Rewards expire after 12 months after date of issue.
How to use Afterpay online?
Simply select Afterpay at checkout and you will be redirected to their site to confirm your purchase. After this, you will automatically return to our site and your order will be processed. Please be patient when you get redirected back and do not refresh the page until the order has gone through successfully.
You will receive a confirmation from Afterpay, separately to the Wallace Cotton confirmation, and you will be able to keep an eye on your payment schedule directly via the Afterpay website.
How to use Afterpay in-store?
Afterpay is available in-store at all our locations around New Zealand
The Afterpay in-store process starts from your mobile phone and takes under 2 minutes to create an account. If you are already an Afterpay customer, simply download the App and sign in.
How does Afterpay refunds work?
If you placed your order using Afterpay, when we process a refund for that order, we notify Afterpay of the amounts to be refunded, which is then processed on their end. The refund amounts are taken off the last payments first. If at least one payment has been made in relation to your purchase, and the refunded amount is greater than the amount outstanding, the difference between these amounts will be refunded to the credit/debit card that is linked to your Afterpay account.
Click here for more information regarding Afterpay refunds.
We accept the following credit cards: Visa, MasterCard.
We also accept American Express cards from New Zealand customers.
Cards are processed by our secure online payment provider, DPS.
Please submit payment to one of the following accounts, and put your name and/or order number as reference:
New Zealand: BNZ 020278 0217909 000
Australia: BSB 08-2001 Acct # 799691489 Swift NATAAU3302S
How to Use Laybuy:
1. Simply select Pay by Laybuy at checkout.
2. Returning customers only need to confirm the order to complete the purchase.
3. New customers can sign up at checkout and start using Laybuy today.
4. Your order is processed immediately and your payment schedule is established.
5. Only a sixth is due today and the rest is split over 5 weekly automatic payments on the day of the original purchase.
Please note for hygiene reasons we cannot accept returns or exchanges on duvet inners, pillow inners and mattress toppers, so please choose carefully.
Wallace Cotton Returns
PO Box 731
Click here to download a copy of our returns form.
Fill out the details on the returns form (on the back of your invoice), including whether you would like a refund or an exchange. Click here to download a copy of our returns form.
We understand the importance of choosing the right item to make your home warm & cosy, so our policy lets you bring back any Wallace Cotton product in its original condition for an exchange or full refund in the same manner that you paid within 30 days with proof of purchase if you are not 100% satisfied.
Our Downtime bedding is made from trusted suppliers who have Downpass certification. This certification shows that they are regularly audited and inspected throughout their supply chain to ensure all feather and down material is of good quality and is collected ethically. Click here to view our Duvet and Pillow buying guide.
It’s so important to us that our products are made using environmentally friendly methods, which is why we look for OEKO TEX certified suppliers* and prefer to use organic cotton, produced free from harmful pesticides. We also visit our suppliers regularly to ensure our high expectations of health and safety in the workplace are met.
*OEKO TEX is a consistent worldwide certification system for the textile industry. Certified manufacturers must adhere to environmentally friendly production methods, without the use of banned colourants or harmful chemicals and with consideration for the recycling and thoughtful dispersal of water, among other factors.
Modal is a wonderfully soft breathable fabric made by turning Beech tree wood pulp into a strong yet soft closed loop cellulose fibre.
The pulp is a bi-product of regenerative & renewable Beech trees which makes Modal completely biodegradable. The resulting fabric is wonderfully strong yet twice as soft as cotton.
Modal is perfect for sleepwear, being beautifully light and soft next to your skin. It has a smooth surface which drapes and flows around your body beautifully.
Modal has natural breathability with 50% more moisture absorption than cotton so you can sleep comfortably. It is not prone to wrinkling or pilling, & performs well in the laundry, & as our garments are pre-washed shrinkage should be minimal.
Some of our sleepwear range is Modal and some is 100% Cotton At Wallace Cotton, we love using modal by adding our seasonal prints to make sleepwear which is far too beautiful to hide under the sheets!
For the gifting period we are happy to offer an extended returns policy.
Any in store or online purchases made between 01/11/21 and 24/12/21 can be returned up until 10/01/2022.
Our full returns policy can be found here.
We recommend ordering as early as possible this year to ensure your gifts and summer essentials arrive in time. The below delivery cut-offs have been recommended by NZ Post, however please note that these are not guaranteed. Rest assured that our team are processing all orders as quickly as possible during this peak time.
Australia – Monday 13th December
10 – 40% off selected styles, discount as shown in stores and online. Excludes all home & body fragrance products, Starship, Gift Cards and already discounted products. Cannot be used in conjunction with any other offer. Please note no loyalty points can be earned in conjunction with this offer. Offer starts online 5pm Tuesday 11th January, and in store from opening Wednesday 12th January. Ends Midnight Monday 31st January 2022.
We offer FREE shipping on all orders over $100.
All orders will be delivered using NZ Post to the address in your order. You'll receive an email with your order number and parcel tracking information when your order has been sent. You can track your parcel on the NZ Post website.
Our standard delivery fee is AU$10.
Prices are not a direct currency conversion as a portion of the courier cost is allowed for in the product price.
Standard delivery times using Australia Post are as follows:
NSW, QLD, ACT: 2-6 business days
VIC, WA: 3-6 business days
SA, TAS: 4-9 business days
NT: 5-9 business days
Any additional customs clearance fee’s, duty or taxes are payable by the receiver.
Shipments over NZD1000 require a formal export entry which costs $36.50
They then require an import customs clearance if sales are over AUD1000 which is billed back to you for a charge of $185.00
For PO BOX addresses, delivery will be made by Australia Post and may take up to 10 working days.
Yes, you can call any of our stores and purchase over the phone with your credit card. Shipping is free with orders over $100. You can find our store contact details.
Our pick and packing system is quick and efficient but as it is automated please make sure you have selected the right address before payment is made. If you act quickly, you can redirect your parcel delivery to another address as long as it hasn't left the depot with NZ Posts 'Manage my Parcel' service. Click the link here to redirect your parcel.
If you have more than one product in your order they may be sent in separate parcels if they have been sourced from our warehouse or from one of our store locations. Our online customers can purchase all available stock in our system however some items may only be available in one of our stores and sold out elsewhere. There is no extra delivery charge for different items being delivered at different times.