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20% off Duvet Cover Sets and Matching Pillowcases* Online & In Stores. Ends Midnight Monday 25th October Read More

FAQ

  • Please note for hygiene reasons we cannot accept returns or exchanges on duvet inners, pillow inners and mattress toppers, so please choose carefully.

  • Click here to download a copy of our returns form.

  • Fill out the details on the returns form (on the back of your invoice), including whether you would like a refund or an exchange. Click here to download a copy of our returns form.

    We understand the importance of choosing the right item to make your home warm & cosy, so our policy lets you bring back any Wallace Cotton product in its original condition for an exchange or full refund in the same manner that you paid within 30 days with proof of purchase if you are not 100% satisfied.