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Due to severe weather conditions in Auckland, we’re currently experiencing delays with courier deliveries.

FAQ

  • Please note for hygiene reasons we cannot accept returns or exchanges on duvet inners, pillow inners and mattress toppers, so please choose carefully.

  • Click here to download a copy of our returns form.

  • We understand the importance of choosing the perfect pieces to create a beautiful and comfortable home. If the item you purchased wasn’t right once you received your delivery, we can help you with our straightforward returns and exchange policy.

    Most online purchases made through our Wallace Cotton website, including 20% off storewide sale and promotion products are eligible for a full refund.

    Items purchased from the Sale page of our website or permanently marked down products are not eligible for a refund. These items can be exchanged for products of an equivalent value or returned for a store credit only.

    PLEASE NOTE:

    • Returns must be made to us in original condition with packaging intact and within 30 days of receipt.
    • Online purchases can be returned by mail using our returns form or taken to one of our stores.
    • Refunds will be issued to your credit card as we do not refund purchases with cash.

    Fill out the details on the returns form (on the back of your invoice), including whether you would like a refund or an exchange. Click here to download a copy of our returns form.