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20% off Duvet Cover Sets and Matching Pillowcases* Online & In Stores. Ends Midnight Monday 25th October Read More

FAQ

  • Yes! If you are ordering multiples of the same pre-order style you can process through our checkout.

  • No, at this stage pre-order is only available online.

  • Yes, we require 100% payment at the time of purchase for all pre-order products.

  • Please contact us with your order number if you would like an update on your pre-order status.

  • On all pre-order product pages we list an estimated arrival date, this is specific for each individual pre-order product and is also communicated in your pre-order confirmation email.

  • Our returns online returns policy remains the same for pre-order items, read more here.

  • You can expect to receive two emails from us in regards to your pre-order.

    1. Pre-order confirmation email, you will receive this as soon as your order is place.

    2. Order dispatch email, you will receive this as soon as your items have arrived and have been dispatched by our team

  • No worries at all, please contact us with your order number and our team will be able to process a refund for you.

  • To provide the best experience for you and to ensure there is no delay in dispatching your orders we do not allow mixed pre-order items at checkout.

  • To provide the best experience for you and to ensure there is no delay in dispatching your current season item we do not allow online orders to mix pre-order and current season products at checkout.