FAQ

  • Our pick and packing system is quick and efficient but as it is automated please make sure you have selected the right address before payment is made. If you act quickly, you can redirect your parcel delivery to another address as long as it hasn't left the depot with NZ Posts 'Manage my Parcel' service. Click the link here to redirect your parcel.

  • All products are charged in US Dollars at the prices shown on this website. This includes orders being placed in New Zealand but are being sent internationally.

    Delivery fee is US$100 per order and will be delivered by your local postal network.

    Please note that orders may incur import charges, duty and tax, to be paid by the recipient in the country of delivery.

  • If you have more than one product in your order they may be sent in separate parcels if they have been sourced from our warehouse or from one of our store locations. Our online customers can purchase all available stock in our system however some items may only be available in one of our stores and sold out elsewhere. There is no extra delivery charge for different items being delivered at different times.