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Why we collect your information

We collect information from our customers in order to improve your shopping experience and to communicate with you about our products, services and promotions.

We collect your information for these reasons:

  • to complete a transaction
  • to register as a member of our loyalty programme
  • to sign up to receive our email communications
  • or to participate in a competition/promotion/survey

The information we collect includes name, age, gender, email address, phone number, postal address and credit card numbers. We may use your information collected online to fulfil and process your orders. We may maintain a record of products you have looked at or purchased in order to enhance your shopping experience and make it easier and faster for you.

All email communications you receive from us will allow you to unsubscribe on the spot, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue.

You are also able to call us on toll-free on (NZ) 0800 222 122 or (AUS) 1800 173 694, email us at or edit your account details on our website at any time, if you wish to stop communications from us.

Our physical address is 60 Apollo Drive, Rosedale, 0632, Auckland.

Business partners

We do not sell, trade or rent your personal information to other businesses. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services but are not authorised to use your information for any other purpose.

Website Security

Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. We use cookies as a means of researching your usage of the site in order to work on providing you with the best customer experience possible. You may configure your browser setting to turn off cookies however this may affect the levels of functionality you experience on our site.

All online purchases with Wallace Cotton take place in a secure environment utilising the latest security technology.

Credit card details are encrypted to ensure your transactions with us are private and protected as they travel over the Internet. Your payment details are held in an encrypted format until we process your order.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

If you are still not comfortable with shopping online, but would like to order place an order, please call us toll-free on (NZ) 0800 222 122 or (AUS) 1800 173 694 anytime to speak with an operator and place an order.

Wallace Cotton is a registered trademark of Wallace Cotton Ltd.

The contents of this website are the property of Wallace Cotton Ltd, any use of or reproduction of any contents of this site is prohibited without the written permission of Wallace Cotton.

Wallace Cotton makes no offer in or by this website to sell any product to any country other than New Zealand or Australia. If you access this site from outside these countries, you do so at your own risk and are responsible for complying with the laws in place where you access the site.

Customer Services Contact Details

For more information about Wallace Cotton and our products or help with finding the right products or using our site, please email us using our online enquiry form and a customer services representative will be in touch as soon as possible.

Alternatively contact us directly using our freephone numbers and we will be happy to answer your queries and assist you in using our website.

New Zealand ph 0800 222 122

Australia ph 1800 173 694

If you are calling from outside New Zealand and Australia please phone us on +64 9 480 8575

To contact us by post please address any mail to:

Wallace Cotton
PO Box 34484
New Zealand