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Our Battersea, London store is open for contactless pick ups Monday - Sunday, 10am - 4pm Click Here
Receive complimentary UK delivery on all orders over £50
Our latest update on international delivery after Brexit Read More

FAQ

  • In line with the Government guidelines, our Battersea Store will be closed until further notice.

    You can still shop our beautiful range during this time in a few different ways, see below for details. Please note our dispatch teams can work safely during lockdown following government guidance, so there will be no delay to online orders.

    Home Delivery: We are available online, and you can continue to shop our full range. Receive contactless delivery to your door nationwide with complimentary shipping on all orders over 50GBP

    Click & Collect: Enjoy complimentary contactless pick-up from our Battersea, London store from 10am-4pm Monday-Friday. (Excluding public holidays)

    Contactless Shopping: Our friendly team are available over the phone to assist with any questions you may have and to process phone orders. We are also offering contactless payment at our pick-up window at Battersea, so you’re still able to shop direct from our store shelves.

    Complimentary Returns: We are still offering Complimentary Returns for items over 40GBP. Simply contact our Customer Service team to arrange your return label.

    Ph 0800 0248 475

  • Social Distancing

    We have limited the number of people who can be in our store at any time, to three. This means there is plenty of room for you to browse and maintain the recommended social distance to be safe.

    Hand Sanitiser

    We have a hand sanitising station at the front of our store for customers to use on entry and more available at the counter. Our team have separate hand sanitiser which they use regularly.

    Face Coverings

    In line with current guidelines, we are providing free disposable face masks for you to wear when you enter our store. We are in the process of producing our own Wallace Cotton washable and re-useable masks which will be available to purchase soon.

    Clear Signage

    We have provided floor markings to show customers where to stand to maintain the recommended physical distance. And we are clearly displaying all current COVID19 guidelines on hygiene and social distancing.

    Shopping safely

    It is difficult not to touch and feel our gorgeous collections, but we are asking our customers to avoid handling our product where possible, as an extra precaution.

    Fitting Rooms

    Our fitting rooms are closed for the moment, but our friendly team are happy to help you with sizing recommendations for our nightwear and exchanges are possible.

    Cashless Payments

    When it is time to pay, we are only accepting contactless or card payments to ensure minimal physical contact.

    Store Cleaning & Hygiene

    We are cleaning all high touch surfaces several times a day with an antibacterial disinfectant. Our team use hand sanitiser and wash their hands often.

    We look forward to seeing you in our beautiful Battersea store soon. If you have any questions, one of our friendly team will be happy to help you. Contact us here