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  • 1. Please fill in the ‘Returns Information’ printed on the bottom of the packing slip. Click here to download a copy of our returns form.

    2. Please send the items to be returned, along with all original packaging, laundry bag and the completed packing slip to the below address using a tracked and signed for service;

    WALLACE COTTON RETURNS c/o Davies Turner Logistics


    Clipper Boulevard West,

    Dartford, DA2 6QJ

  • We understand the importance of choosing the perfect pieces to create a beautiful and comfortable home. If the item you purchased wasn’t right once you received your delivery, we can help you with our straightforward returns policy.

    Most online purchases made through our Wallace Cotton website, including 20% off storewide sale and promotion products are eligible for a full refund.

    Items purchased from the Clearance page of our website or permanently marked down products are not eligible for a refund so please choose carefully.


    • Returns must be made to us in original condition with packaging intact and within 30 days of receipt.
    • Purchases must be returned by mail using our returns form.
    • Refunds will be completed via the original payment method, we do not refund purchases with cash.
  • Click here to download our return form.