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Our Battersea store is open and our team are ready to welcome you with safety precautions in place Read more

FAQ

  • 1. Please fill in the ‘Returns Information’ printed on the bottom of the packing slip. Click here to download a copy of our returns form.

    2. If you wish to make an ‘exchange’ please include size/colour details of the replacement items. We will contact you if additional payment is required, please do not include credit card details.

    3. Please send the items to be returned, along with all original packaging, laundry bag and the completed packing slip to the below address using a tracked and signed for service;

    Wallace Cotton Returns
    c/o Wallace Cotton Battersea

    65 Northcote Road,

    London SW11 1NP

  • Click here to download our return form.

  • All items must be returned new, unused and undamaged with all original packaging, in a saleable state. Additional items such as the free laundry bag for each item must also be enclosed. Returns that do not meet our returns policy will be refused and items will be returned to the customer. Please note we do not offer refunds on sale items.

    Return shipment costs are the customers responsibility, unless items are faulty or the incorrect items were sent, in which case please contact us first and we will send you a free returns slip.

    Please make sure garments are securely packaged to avoid damage in transit as garments are the customer’s responsibility until the return reaches us. We recommend that you send returns by a service that provides a tracking number and a receipt of shipment when delivered, i.e. a signature. We are not responsible for goods that go missing or fail to arrive at our premises.

    Once the returned goods have been checked and processed, your order will be refunded. We are unable to refund any delivery fees paid on the original order.

    Where possible, payment will be refunded to the same payment method as the original order payment.

    Please note* There are no returns or exchanges on our face masks for hygiene reasons