Choose your country or region to shop online and see content specific to your location

  • Australia Australia
  • New Zealand New Zealand
  • United Kingdom United Kingdom
  • International International
40% Off Storewide* Online & Instore Read More

FAQ

  • 1. Please fill in the ‘Returns Information’ printed on the bottom of the packing slip. Click here to download a copy of our returns form.

    2. If you wish to make an ‘exchange’ please include size/colour details of the replacement items. We will contact you if additional payment is required, please do not include credit card details.

    3. Please send the items to be returned, along with all original packaging, laundry bag and the completed packing slip to the below address using a tracked and signed for service;

    Wallace Cotton Returns
    c/o Wallace Cotton Battersea

    65 Northcote Road,

    London SW11 1NP

  • We understand the importance of choosing the perfect pieces to create a beautiful and comfortable home. If the item you purchased wasn’t right once you received your delivery, we can help you with our straightforward returns and exchange policy.

    Most online purchases made through our Wallace Cotton website, including 20% off storewide sale and promotion products are eligible for a full refund.

    Items purchased from the Sale page of our website or permanently marked down products are not eligible for a refund. These items can be exchanged for products of an equivalent value or returned for a store credit only.

    PLEASE NOTE:

    • Returns must be made to us in original condition with packaging intact and within 30 days of receipt.
    • Online purchases can be returned by mail using our returns form or taken to one of our stores. Find a store
    • Refunds will be issued to a credit or debit card as we do not refund purchases with cash.
  • Click here to download our return form.