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FAQ

  • Wallace Cotton (UK) Ltd is registered with the Information Commissioners Office (UK) and the collection and storage of data on our site is governed by the rules of the EU General Data Protection Regulation. (GDPR)

    At Wallace Cotton we are dedicated to safeguarding your privacy and the personal information that you share in connection with our site. In accordance with UE Law we have updated our privacy policy to provide you with full transparency on the data that Wallace Cotton collects and how we use it.

  • We collect your information in order to improve our customer shopping experience and to communicate with our customers about our products, services and promotions.

    WALLACE COTTON MAY COLLECT THE FOLLOWING INFORMATION ABOUT YOU:

    Your contact details: name, postal addresses including billing and delivery addresses, telephone numbers (including mobile numbers) and email addresses

    Purchases and orders made by you

    Your online browsing activity on Wallace Cotton websites

    Your encrypted password(s)

    When you make a purchase or place an order with us, your payment card details

    Your communication and marketing preferences

    Your interests, preferences, feedback and survey responses

    Your comments and product reviews

    Your location

    Your correspondence and communications with Wallace Cotton

    We automatically log information about you and your device. For example, when using Wallace Cotton, we log your IP address, operating system type, browser type, the referring website, pages you viewed, and access times.

    HOW WE STORE YOUR INFORMATION

    Your information is stored on secure servers, and may be transferred to or stored in a location outside the European Economic Area (“EEA”). It may also be managed and processed by staff who are located and operating outside of the EEA, for the purpose of fulfilment, customer services and marketing. We will take all necessary steps to ensure that your information is treated securely and in line with the GDPR.

    HOW WE USE THIS INFORMATION

    INFORMATION THAT YOU ENTER ON THIS SITE MAY BE USED FOR THE FOLLOWING PURPOSES:

    To manage any registered account(s) that you hold with us

    To assist with any customer service enquiries

    To provide information that may be of benefit to you regarding new products and special offers

    To verify your identity

    To send you catalogues

    To provide goods and services to you

    To process payments

    To make a tailored website available to you

    To manage customer service interactions with you

    To contact you electronically and by post about promotional offers, products and services which we think may interest you

    For market research purposes - to better understand your needs

    Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

  • WHAT ARE COOKIES?

    EMAIL

    If we have requested your consent and you give us your consent by opting in to our email database, we may use your personal information using email service platform Mailout to notify you of special offers, promotions, competitions, new products and services. (By monitoring your browsing habits on our site, we adapt any marketing material relevant to your preferences, interests and location.)

    If you do not wish to receive communications from us, please inform us by clicking the unsubscribe link in our email newsletters or by sending an email to info@wallacecotton.co.uk

    HOW WE PROTECT YOUR DATA:

    Wallace Cotton is committed to keeping your personal data safe and secure.

    OUR SECURITY MEASURES INCLUDE:
    • Your personal data is password protected
    • Communication with our website is protected using ‘HTTPS’ technology
    • All personal data is held on encrypted storage
    • Security controls which protect the entire Wallace Cotton infrastructure from external attack and unauthorised access
    YOUR RIGHTSYOU HAVE THE FOLLOWING RIGHTS:
    • Opt-out: You can contact us any time to opt-out of promotional communications. This can be done by emailing us at info@wallacecotton.co.uk or by clicking the unsubscribe link at the bottom of our email newsletters.
    • Access: You can access the information we hold about you at any time by viewing your account on Wallace Cotton UK or by contacting us directly at info@wallacecotton.co.uk
    • Amend: You can also contact us to update or correct any inaccuracies in your personal information.
    PHYSICAL ADDRESS

    c/o Kingston Smith, Devonshire House, 60 Goswell Road, London EC1M 7AD

    UPDATES

    From time to time, this Privacy Policy will be updated. The updated Privacy Policy will immediately replace and supersede any prior agreements, unless otherwise noted. Accordingly, if you use the Site after an update is published, then you will unconditionally agree to be bound by the updated terms and policies.