Our Battersea, London store is open for contactless pick ups Monday - Sunday, 10am - 4pm

FAQ

  • You can contact us via the chat service on our website (please note, this service only operates during standard working hours) or call us on 0800 024 8475 and we can manually reset or change your password for you.

  • Whenever an order has been processed successfully you should receive at least 2 emails; an order confirmation (including your invoice) and a dispatch notification. If you have not received these emails, a couple of things may have happened:

    • The emails may have ended up in your junk folder
    • The emails may have been stopped by the junk filter from your email provider
    • Your email address may have been entered incorrectly
    • The order or the transaction may have failed, thus not completing the order

    Please check your junk folder first. Check your bank account to see if a payment was made, but please be aware that this may not be a real-time accurate overview, depending on the payment method you've used.

    You are also able to view all of your relevant customer information including invoices and latest transactions when you are signed-in and click on 'My Details' located top right corner.

    Feel free to contact our customer service team for any further assistance or confirmation of your order. Phone 0800 024 8475

  • We love our laundry bags as much as our customers do, but unfortunately, we can only provide them on full-priced items.