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FAQ

  • While we manage the transition period of UK exiting the European Union from 1st January 2021, there will be some temporary changes to some dispatch and delivery processes for our international customers. Please contact our friendly Customer Service team if you have any further questions.

    Delivery Timeframes

    Due to the Brexit transition and latest Covid-19 Government restrictions we are experiencing unforeseen carrier delays when processing international orders. Once your order has been dispatched by our team you will receive your tracking information by email direct from the carrier, your unique tracking link will provide up to date delivery information regarding your order.

    Customs & Duty

    Our products are shipped from the UK and sold on an unpaid Delivery Duty basis. With this is mind, please be aware that you, or whoever the lucky recipient might be, may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you’re unsure how this will affect the overall cost of your order, please check your Local Legislation rules.