Returns & Exchanges 

All our products are designed and produced with great care and attention to detail, and we hope you will be delighted with them.

If for any reason you return the unused product within 30 days of purchase, we will refund or exchange the item, no questions asked.

A returns form is attached to the receipt enclosed with your order or download it here.

Returns procedure is as follows:

Fill out the details on the returns form, including whether you would like a refund or an exchange.

Send to: 

NEW ZEALAND: 60 Apollo Drive, Rosedale, Auckland 0632, New Zealand 

AUSTRALIA: PO BOX 731, Biggera Waters, QLD 4216, Australia

Goods are returned to Wallace Cotton at your own expense, however, if goods are faulty we will credit the cost of the postage to your account.

Please note: There are no returns or refunds on sale items. There are no refunds on samples or seconds purchased from our Outlet Store. For hygiene reasons there is no return or exchange on down and feather products.