Returns & Exchanges 

We understand the importance of choosing the right item to make your home warm & cosy, so our policy lets you bring back any Wallace Cotton product in its original condition for an exchange or full refund in the same manner that you paid within 30 days with proof of purchase if you are not 100% satisfied.

Returns procedure is as follows:

Fill out the details on the returns form, including whether you would like a refund or an exchange. Click here to download a copy of our returns form. 

Send to: 

NEW ZEALAND: 60 Apollo Drive, Rosedale, Auckland 0632, New Zealand 

AUSTRALIA: PO BOX 731, Biggera Waters, QLD 4216, Australia

Goods are returned to Wallace Cotton at your own expense, however, if goods are faulty we will credit the cost of the postage to your account.

Please note: There are no returns or refunds on sale items. There are no refunds on samples or seconds purchased from our Outlet Store. For hygiene reasons there is no return or exchange on down and feather products.