Delivery

FREE SHIPPING ON ALL ORDERS OVER $100 (NZ and Australia only. Excludes furniture & over-sized items)

Orders are processed according to the country for delivery. 

Please note: New Zealand orders are processed in NZ dollars, Australian orders in AUS dollars and International orders in US dollars. 

New Zealand: 
Our standard delivery fee is NZ$8. Your order will be delivered via courier. Please allow 3-5 working days for delivery. 

All orders can be delivered to rural addresses and PO Boxes. 

Australia:
Our standard delivery fee is AU$10. Your order will be delivered by Toll Express Couriers.

Prices are not a direct currency conversion as a portion of the courier cost is allowed for in the product price. Australian delivery will be made within 4-5 working days.  

For PO BOX addresses, delivery will be made by Australia Post and may take up to 10 working days. 

International: 
All products are charged in US Dollars at the prices shown on this website. This includes orders being placed in New Zealand but are being sent internationally.

Delivery fee is US$15 per order and will be delivered by your local postal network. 

Please note that orders may incur import charges, duty and tax, to be paid by the recipient in the country of delivery. 

Tracking Your Order:
To check the status of your order, simply sign in, go to "my details" and choose the "my transactions" tab. Here you will be able to see your track and trace details. 

 

Click and Collect

You can choose to have your order delivered to your nearest Wallace Cotton store for collection. 
 
When should your order arrive instore for pickup?
All orders will be ready for pick up within 1-3 business days from when the order was first placed. 

Collection of order:
You will receive either a phone call or a text once your order has reached the desired store to confirm that it is ready to be collected. 
Please provide your order confirmation email upon pickup. 

 

Payment

Credit Card:
We accept the following credit cards: Visa, MasterCard.
We also accept American Express cards from New Zealand customers. 
Cards are processed by our secure online payment provider, DPS.
 
Cheque:
We accept cheques from New Zealand and Australian customers.
Note that your order will be dispatched when your cheque has cleared.
 
Internet Banking:
Please submit payment to one of the following accounts, and put your name and/or order number as reference:
New Zealand:   BNZ   020278 0217909 000
Australia:          BSB 08-2001 Acct # 799691489    Swift NATAAU3302S