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All our products are designed and produced with
great care and attention to detail, and we hope you will be delighted
with them.
If for any reason you are not, return them unused within 30 days of purchase and we will refund or exchange them, no questions asked.
A returns form is attached to the receipt enclosed with your order or download it here.
Returns procedure is as follows:
- Fill out the details on the returns form, including whether you would like a refund or an exchange.
- Send to:
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NEW ZEALAND: 7 Enterprise Street, Birkenhead, Auckland 0626, New Zealand
AUSTRALIA: PO BOX 731, Biggera Waters, QLD 4216, Australia
Goods are returned to Wallace Cotton at your own
expense, however,
if goods are faulty we will credit the cost of the
postage to your account.
(Please note: There are no returns or refunds on seconds or sample items purchased from our Outlet Store.)
(Please note: For hygeine reasons there is no return or exchange on down and feather products.)
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