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Ph.  NZ  0800 222 122   ph.  AUS  1800 173 694
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Delivery

Delivery

Orders are processed based on the country for delivery. NZ orders are processed in NZ dollars, AUS orders in Australian dollars, and orders for the Rest of the World in US dollars-NB Rest of world prices reflect extra shipping costs.

To view product prices in the correct currency please select your country for delivery from the drop down menu at the top right of your screen.

New Zealand

Our standard delivery fee is $8 for all orders. Following receipt of your payment please allow 5 working days for delivery. All orders are delivered via Courierpost, and can be delivered to rural addresses and P.O. Boxes.

Australia

Please ensure that you select Australia from the top right hand drop down box. Our standard delivery fee is A$10. Your order will be charged in A$ at the prices listed on this website and in the catalogue. Please allow 8 working days for delivery.

International

Orders for Countries outside of New Zealand and Australia are processed in US dollars, this price includes the cost of shipping and delivery. All 'Rest Of World' orders incur a US$12 handling fee.

Your order may incur import charges, duty and tax, to be paid by the recipient.

Returns

A returns form is attached to the receipt that is enclosed with your order. Returns procedure is as follows:
1. Fill out the details on the returns form, including whether you would like a refund or an exchange.
2. Attach the return address label. If you have lost the label send the parcel to:

New Zealand:                                    Australia:

Wallace Cotton                                   Wallace Cotton
7B Enterprise St                                  P.O Box 793
Birkenhead                                         Mascot
Auckland 0626                                    NSW 1460

3. Take the parcel to your nearest Post Shop. Goods are returned to Wallace Cotton at your own expense, however if goods are faulty then we will credit the cost of the postage to your account.