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CUSTOMER SERVICE
For information on the following, please click on the heading:
Glossary of termsGuaranteeAll our products are designed and produced with great care and attention to detail, and we hope you will be delighted with them. If for any reason you’re not, return them unused within 30 days of purchase and we will refund or exchange them, no questions asked.Goods are returned to Wallace Cotton at your expense, however if products are faulty, we will refund or credit the cost of the return postage. A returns form is attached to the receipt which will be included in your parcel. Retail Stores
Shop our full range instore at 7b Enterprise St, Birkenhead, Auckland View shop opening hours and directions. Delivery
Orders are processed based on the country for delivery. To view product prices in the correct currency please select your country for delivery from the drop down menu at the top right of your screen. New Zealand Our standard delivery fee is $8 for all orders. Following receipt of your payment please allow 2-3 working days for delivery. All orders are delivered via Courierpost, and can be delivered to rural addresses and P.O. Boxes. Australia Please ensure that you select Australia from the top right hand drop down box. Our standard delivery fee is AU$10. Your order will be charged in AU$ at the prices listed on this website and in the catalogue. Please allow 8 working days for delivery. International Orders for Countries outside of New Zealand and Australia are processed in US dollars, this price includes the cost of shipping and delivery. All 'Rest Of World' orders incur a US$12 handling fee. International orders may incur import charges, duty and tax, to be paid by the recipient. Returns
A returns form is attached to the receipt that is enclosed with your order. Returns procedure is as follows: New Zealand: Australia:
Wallace Cotton Wallace Cotton 3. Take the parcel to your nearest Post Shop. Goods are returned to Wallace Cotton at your own expense, however if goods are faulty then we will credit the cost of the postage to your account. Payment
Credit Card:
Cheque: Internet Banking: Please submit payment to one of the following accounts, and put your name and/or order number as reference: New Zealand: BNZ 020278 0217909 000 Australia: Acct # 799691489 BSB 08-2001 Swift NATAAU3302S Loyalty Programme
We want to reward our most loyal customers.
For every $500 you spend with us we will reward you with a credit of $50 against your next order.
Every purchase counts and we'll keep track of your spend and let you know when you reach $500.
You can redeem your credit when you shop online, by phone or when you visit us instore.
Get the best fit for your bed and body, use the tables below as a guide to help make shopping easy.
Privacy
We do not share personal details about any of our customers with any third party. Website Security
All online purchases with Wallace Cotton take place in a secure environment utilising the latest security technology. General
Wallace Cotton is a registered trademark of Wallace Cotton Ltd. Customer Feedback
Click here to read what our customers have to say about Wallace Cotton products and services, or to provide some feedback of your own
Contact UsFor more information about Wallace Cotton and our products or help with finding the right products or using our site, please email us using our online enquiry form and a customer services representative will be in touch as soon as possible. Alternatively contact us directly using our freephone numbers and we will be happy to answer your queries and assist you in using our website. New Zealand ph 0800 222 122 Australia ph 1800 173 694 If you are calling from outside New Zealand and Australia please phone us on +64 9 480 8575 To contact us by post please address any mail to
Wallace Cotton
PO Box 34484
Birkenhead
Auckland
New Zealand
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