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CUSTOMER SERVICE

For information on the following, please click on the heading:

Guarantee

Delivery

Returns

Payment

Loyalty Programme

Size Guide

Privacy

Security

General

Customer Feedback

Contact Us

Guarantee

All our products are designed and produced with great care and attention to detail, and we hope you will be delighted with them. If for any reason you’re not, return them unused within 30 days of purchase and we will refund or exchange them, no questions asked.

Goods are returned to Wallace Cotton at your expense, however if products are faulty, we will refund or credit the cost of the return postage. A returns form is attached to the receipt which will be included in your parcel.

Delivery

Orders are processed based on the country for delivery. NZ orders are processed in NZ dollars, AUS orders in Australian dollars, and orders for the Rest of the World in US dollars-NB Rest of world prices reflect extra shipping costs.

To view product prices in the correct currency please select your country for delivery from the drop down menu at the top right of your screen.

New Zealand

Our standard delivery fee is $8 for all orders. Following receipt of your payment please allow 2-3 working days for delivery. All orders are delivered via Courierpost, and can be delivered to rural addresses and P.O. Boxes.

Australia

Please ensure that you select Australia from the top right hand drop down box, or visit www.wallacecotton.com.au to place your Australian order. Our standard delivery fee is A$10. Your order will be charged in A$ at the prices listed on this website and in the catalogue. Please allow 8 working days for delivery.

International

Orders for Countries outside of New Zealand and Australia are processed in US dollars, this price includes the cost of shipping and delivery. All 'Rest Of World' orders incur a US$12 handling fee.

International orders may incur import charges, duty and tax, to be paid by the recipient.

Returns

A returns form is attached to the receipt that is enclosed with your order. Returns procedure is as follows:
1. Fill out the details on the returns form, including whether you would like a refund or an exchange.
2. Attach the return address label. If you have lost the label send the parcel to:

New Zealand:                                      Australia:

Wallace Cotton                                   Wallace Cotton
7B Enterprise St                                 P.O Box 793
Birkenhead                                         Mascot
Auckland 0626                                    NSW 1460

3. Take the parcel to your nearest Post Shop. Goods are returned to Wallace Cotton at your own expense, however if goods are faulty then we will credit the cost of the postage to your account.

Payment

Credit Card:
We accept the following credit cards: Visa, Mastercard.
We also accept American Express cards from New Zealand customers.

Cheque:
We accept cheques from New Zealand and Australian customers. Note that your order will be dispatched when we receive your cheque.

Internet Banking:

Please submit payment to one of the following accounts, and put your name and/or order number as reference:

New Zealand:   BNZ   020278 0217909 000

Australia:         Acct # 799691489  BSB 08-2001  Swift NATAAU3302S

Loyalty Programme

We want to reward our most loyal customers. From the 1st of June 2008 for every $500 you spend with us we will reward you with a credit of $50 against your next order.
Every purchase counts and we'll keep track of your spend and let you know when you reach $500.
You can redeem your credit when you shop online, by phone or when you visit us instore.

Size Guide

 
 
Duvet Cover Set
Flat Sheet
Fitted Sheet
 Bedskirts
Single
140 x 210cm
180 x 260cm
91 x 190 x 40cm
91cm x 190cm x 34cm
King Single
160 x 210cm
200 x 260cm
107 x 203 x 40cm
107cm x 203cm x 34cm
Double
180 x 210cm
235 x 260cm
137 x 190 x 40cm
137cm x 190cm x 34cm
Queen
210 x 210cm
245 x 260cm
152 x 203 x 40cm
152cm x 203cm x 34cm
King
245 x 210cm
275 x  260cm
165 x 203 x 40cm
167cm x 203cm x 34cm
Super King
265 x 210cm
290 x  260cm
180 x 203 x 40cm
180cm x 203cm x 34cm
Cot Sheets
 
123cm x 165cm
70cm x 140cm x 12cm
 
         
Oxford Pillowcase
 48x73cm+5cm sham
 
 
 
Quilted Pillowcase

48x73cm+5cm sham

     
European Pillowcase

65cm x 65cm +5cm sham

     
         
 
Pyjamas
Kaftan
 
 
 
Will approximately fit the following sizes:
 
Small
8 to 10
8 to 10
 
 
Medium
12
12
 
 
Large
14
14 to 16
 
 
XL
16+
 
 
 

Privacy

We do not share personal details about any of our customers with any third party.
Apart from the details collected on the login page (name, address, phone number, e-mail address), we also record all customer transactions. This enables us to be able to respond quickly to your queries regarding product ordered or returned. It also enables us to send you information of the most relevant offers to you.
From time to time we may wish to contact you to inform you of upcoming sales or special offers. If you don’t wish to be contacted by us just click on the “don’t e-mail me” button on the registration page.

Website Security

All online purchases with Wallace Cotton take place in a secure environment utilising the latest security technology.
Credit card details are encrypted to ensure your transactions with us are private and protected as they travel over the Internet. Your payment details are held in an encrypted format until we process your order.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
If you are still not comfortable with shopping online, but would like to order some of our product, please call us toll-free on (NZ) 0800 222 122 or (Aust) 1800 173 694 anytime to speak with an operator and place an orde
r.

General

Wallace Cotton is a registered trademark of Wallace Cotton Ltd.
The contents of this website are the property of Wallace Cotton Ltd, any use of or reproduction of any contents of this site is prohibited without the written permission of Wallace Cotton.
Wallace Cotton makes no offer in or by this website to sell any product to any country other than New Zealand or Australia. If you access this site from outside these countries, you do so at your own risk and are responsible for complying with the laws in place where you access the site.

Customer Feedback

Contact Us

For more information about Wallace Cotton and our products or help with finding the right products or using our site, please email us using our online enquiry form and a customer services representative will be in touch as soon as possible.

Alternatively contact us directly using our freephone numbers and we will be happy to answer your queries and assist you in using our website.

New Zealand   ph 0800 222 122                Australia   ph 1800 173 694 

If you are calling from outside New Zealand and Australia please phone us on  +64 9 480 8575    

To contact us by post please address any mail to

Wallace Cotton
PO Box 34484
Birkenhead
Auckland
New Zealand

The Wallace Cotton Difference

Wallace Cotton is passionate about quality, and cotton, and designing uniquely luxurious, comfortable textiles. Visit our Auckland store, browse online, or shop the mail order catalogue for exclusive linen, garments and homeware for your home and body.
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